Privacy policy
Contents
At Zorbee (“we,” “us,” or “our”), we respect your privacy and are committed to protecting personal data. This privacy policy (Policy) explains how we collect, use, share, and safeguard your personal information when using Zorbee’s website, mobile applications, and other platforms (Platform) available at [www.zorbee.co.uk].
The Platform is not intended for individuals under 18 years of age, and we do not knowingly collect data relating to minors.
The Policy covers how we process person data for the follow groups:
- Any individual who uses the Platform and proceeds to book or receive services (“Clients” or “End Users”)
- Any individual who uses the Platform intending to provide or arrange the delivery of services (“Service Providers”).
For further details, please refer to our Terms and Conditions.
1. Who We Are & Contact Details
- Data Controller: Zorbee Ltd (CRN: 16119773)
- Data Protection Officer (DPO): Gary Langrish
- Email: Garylangrish@zorbee.io
- Postal Address: Sigma House, Oak View Close, Torquay, England TQ2 7FF
- Phone: [Company Phone]
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK if you believe we are not processing your personal data lawfully.
2. Changes to Privacy Policy
We regularly review this policy. Any updates will be posted here, and significant changes will be notified when you next access the Platform or by email. It is your responsibility to ensure that your personal data remains accurate and up to date in your account settings.
3. Third Parties
The Platform may include links to third-party websites and services. We are not responsible for their privacy practices, and we encourage you to review their respective privacy policies before submitting any personal data.
4. What is Personal Data
Personal Data is any information that can identify an individual, either directly (e.g., name, email, phone number) or indirectly (e.g., IP address, location, device ID). It includes details like contact information, financial data, and online activity.
5. What Data we collect
We collect the following personal data:
- Identity Data: Name, title, date of birth, identification numbers (e.g., passport or driving licence).
- Contact Data: Email, phone number, address.
- Transaction Data: Payment details, purchase history.
- Device Data: IP address, browser type, operating system.
- Usage Data: Platform activity logs, preferences, errors.
- Cookies Data: Data collected through tracking technologies.
- Marketing Data: Direct marketing preferences and interactions.
We may also collect special categories of personal data (e.g., Health Data) if explicitly provided by you.
6. How We Collect Your Data
We collect data through:
- Direct interactions (e.g., account registration, customer support, service provider onboarding and verifications).
- Automated technologies (e.g., cookies, analytics tools).
- Third parties (e.g., payment processors, marketing platforms).
7. How We Use Your Data
We will only use your data when legally permitted. The most common bases include:
- Consent: When you explicitly agree to data processing.
- Contractual necessity: To fulfil our obligations under a contract with you.
- Legitimate interests: When processing benefits you without overriding your rights.
- Legal obligation: When required by law or regulatory body.
We have set out key uses of your personal data below:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Registration (Clients and End Users) | Identity, Contact | Contract Performance |
| Service Provider Onboarding and Verifications | Identity, Contract, Employment History, Usage | Contract Performance or Consent |
| Payment Facilitation and Processing | Transaction, Contact | Contract Performance |
| Customer Support and Complaint Management | Contact, Device, Usage | Legitimate Interest |
| Marketing Communication | Marketing, Contact | Consent or Legitimate Interests |
| Security & Fraud Prevention | Identity, Device, Usage | Legal Obligation |
| Service Improvements | Usage, Cookies | Legitimate Interest |
We may also process your health-related data (including data relating to your sexual health), but we will only do this with your explicit consent for the performance of a contact relating to healthcare services.
8. Marketing & Cookies
We may send marketing communications based on your preferences. You can opt-out at any time.
Cookies help us enhance your experience. For more details, please refer to our Cookie Policy.
9. Data Sharing &Third Parties
We may share your data with:
- Third-parties (e.g., payment processors, IT providers and Appstore providers).
- Professional advisors (e.g., our lawyers, auditors, insurers)
- Regulatory authorities (if legally required).
- Business partners (when you opt into third-party marketing).
- Healthcare professionals (if consent is given for medical support).
In such cases, we ensure all third parties adhere to strict data protection standards.
We may also share personal data between Clients and Service Providers but only with your explicit consent and for the purpose of providing services in accordance with an agreed contract relating to such services.
We operate on a privacy by default basis, ensuring only the minimum necessary personal data is collected, processed, and shared as may be required.
10. International Data Transfers
If data is transferred outside the UK/EEA, we ensure equivalent protection via:
- Adequacy decisions by the UK or EU.
- Standard contractual clauses approved by regulators.
- Binding corporate rules for internal group transfers.
11. Data Security
We implement strict security measures to protect your data, including encryption, access controls, and secure storage. However, no online platform can guarantee 100% security.
To enhance your data security, please ensure you keep your passwords and log-in details safe and regularly updated.
12. Data Retention
Unless you have consented otherwise, we shall retain your data only as long as necessary for its intended purpose, or as otherwise may be required by law or regulatory body.
If you do not use the Platform for a period of one year, then we may treat the account as expired and delete or anonymise your personal data.
Once we no longer have a legal right to hold your personal data, we will delete or, in some circumstances, we will anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
13. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your data (commonly known as a data subject access request).
- Correction: Update inaccurate information (we may also need to verify this).
- Deletion: Request data erasure in certain cases (including to comply with law).
- Objection: Object to data processing for marketing (we may refuse if we have compelling legitimate grounds).
- Restriction: Limit data processing under specific circumstances (e.g. to establish accuracy of data).
- Portability: Request a transfer of your data to another provider (this only applies to information processed by automated means).
- Withdraw Consent: If data processing is based on consent, you can withdraw it at any time (this does not affect the lawfulness of any processing carried out previously).
- Complaint: File a complaint with the ICO if you believe your rights are violated (but we ask that you contact us first using the details below, so we have the chance to put it right).
To exercise your rights, contact Garylangrish@zorbee.io.
For further details, please email [info@zorbee.co.uk].
Last Updated: 2025